Last updated: 31 December 2025

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These terms apply to all applicants to Project CHARM.
By submitting an application, you confirm that you have read, understood, and agree to the terms below.

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1. Eligibility

Project CHARM is open to professionals working in adult social care in England.

Applicants must:

• Hold a leadership position in their place of work (ie Deputy Manager, Clinical Manager)

• Be working in a social care setting regulated by the Care Quality Commission

• Be able to attend all programme dates if selected

Meeting the eligibility criteria does not guarantee a place on the programme.

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2. Application process

All applications must be submitted via the official Project CHARM application form.

Selection is made through:

• A written application

• Submission of current CV

• A short interview for shortlisted applicants

Places are limited. Selection decisions are final and made to ensure a balanced, engaged cohort.

Incomplete or late applications may not be considered.

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3. Accuracy of information

Applicants are responsible for ensuring that all information provided is accurate and truthful.

If any information is found to be false or misleading, Project CHARM reserves the right to:

• Withdraw an offer of a place

• Remove a participant from the programme

This applies both before and during the programme.

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4. Programme commitment

If offered a place, participants are expected to:

• Attend all scheduled programme days

• Complete learning activities and assignments

• Participate respectfully in group discussions

Project CHARM is designed as a cohort experience. Repeated non-attendance or disengagement may result in removal from the programme.

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5. Fees and costs

Project CHARM is delivered free of charge to participants.

However:

• Travel, accommodation, and subsistence costs are the responsibility of the participant or their employer

• Time away from work is not reimbursed

• The cost to cover the CMI accreditation is not covered.

• There is an administrative cost of £150 for any non-attendance in any of the modules. 

Participants are advised to discuss practical arrangements with their employer in advance.

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6. Changes to the programme

Project CHARM reserves the right to:

• Amend programme content, dates, or delivery format where necessary

• Change facilitators or venues due to unforeseen circumstances

Where changes occur, reasonable notice will be provided.

In the event that the programme is cancelled, applicants and participants will be informed as soon as possible.

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7. Equality, diversity, and fairness

Project CHARM is committed to fair access and inclusive selection.

Applications are assessed using consistent criteria.
Optional equality monitoring data is collected only to evaluate fairness and does not influence selection decisions.

Discrimination, harassment, or inappropriate behaviour will not be tolerated.

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8. Confidentiality and group learning

Project CHARM includes reflective discussion and shared learning.

Participants agree to:

• Treat personal experiences shared by others as confidential

• Not disclose identifiable information about individuals, services, or organisations discussed during sessions

This does not prevent participants from applying learning in their own practice.

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9. Data protection

Personal data is collected for the purposes of:

• Processing applications

• Managing the programme

• Monitoring fairness and quality

Data will be:

• Stored securely

• Accessed only by those involved in programme delivery

• Not shared with third parties without consent

Data will be retained only for as long as necessary in line with data protection legislation.

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10. Feedback and evaluation

Participants will be asked to:

• Provide feedback during and after the module and programme

• Take part in evaluation activities

Feedback may be used in anonymised form to improve future programmes or report outcomes.

Participation in the evaluation does not affect progression or completion.

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11. Course Requirements

Course requirements are required to proceed in every module. This consists of:

• Written assignments

• Programme Evaluation

• Module evaluation

• Group presentations

• Face to Face Attendance

At the end of the programme, participants will receive a CPD certificate along with the CMI verified certificate of attendance. 

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12. Withdrawal

Applicants may withdraw their application at any time before selection.

Participants who are offered a place but can no longer attend should notify the programme team as soon as possible so the place can be offered to another applicant.

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13. Liability

Project CHARM is not responsible for:

• Personal loss, damage, or injury incurred during travel to or from programme activities

• Employment-related decisions made by participants or their employers

• Any guarantee of a promotion after the programme

• The programme will not result in a regulated qualification

Participation does not guarantee promotion, role change, or regulatory outcomes.

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14. Acceptance of terms

By submitting an application, you confirm that:

• You understand the expectations of the programme

• You agree to these Terms and Conditions

If you have questions about these terms, you should seek clarification before applying.